We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
We will start a “soft reopening” Monday, May 11th, 2020. Our staff will be calling you starting May 4th to schedule appointments. The focus of our first few days back will be our emergency patients and people who have been awaiting to complete their restorative cases that started before the shutdown. We will then start to schedule non-emergency restorative cases and hygiene care.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
The current guidelines we follow for the use of PPE are to prevent the spread of blood-borne illnesses. As COVID-19 is a respiratory illness, additional precautions will need to be taken. The primary concern in any dental setting is the production of aerosols as they are a known transmission mechanism for COVID-19. We have added protocols to limit the production of aerosols as much as possible. You will notice changes in the patient care procedures and office setting. We have made these changes to help protect you and our staff. There will be an additional $20.00 fee added to every appointment to cover the cost of these additional safety gear now required. The dental code for this is D1999- Unspecified Preventive Procedure. It is not clear if dental insurance companies are contributing toward this new standard, but it will get submitted with your claim. If your dental insurance does end up contributing towards it you will be refunded.
You may see some changes when it is time for your next appointment. We made these changes to help protect you and staff. For example:
- Our office will communicate with you beforehand to ask some pre-screening questions. You’ll be asked those same questions again when you are in the office.
- We ask that you arrive 10-15 minutes before your scheduled appointment time and wait in your car until we call you to let you know we are ready for your appointment. Please feel free to text or call the office to let us know you are here.
- We will be taking your temperature upon arrival as well as providing hand sanitizer.
- Please wear a mask to your appointment.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. We will do our best to allow greater time between patients to reduce waiting times for you.
- We ask that adults come alone to their appointment. If you do require assistance please alert our office so we can take the necessary measures to accommodate.
- Minors- Parents/Guardians may accompany children to the office for check in but will need to wait in the car or building common area. We will text or call when the appointment is complete.
- Payment arrangements will be made prior to your arrival. We may require a credit card information that will be held and charge accordingly.
- You may see that our reception room looks different as well. We will no longer offer coffee products, magazines, since those items are difficult to clean and disinfect.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 404-851-9711 or visit our website at www.rodneybaier.com.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Rodney Baier and Staff